F.A.Q.s

Artwork

Artwork can be accepted by email or disc or sometimes from high quality printed copy. Our design studio will try to work from what you have, e.g. sketch. We will do most standard layouts using our existing fonts free of charge. Please note that there ma be a charge for any additional artwork required e.g. re-drawing logos – if this is necessary to achieve a good printed result.

If you are submitting print ready artwork, and want to be sure of the best printed image please take note of the following:

Acceptable Formats: Drawings and Logos should preferably be supplied as either an editable eps or vectored image with text converted to outlines or to curves. Where only a bitmap is available, it should be high-resolution (jpeg/bmp/tiff files preferred).

Most Mac or PC files accepted. Preferred Software: Adobe Illustrator Ver.CS4, Indesign CS4, Photoshop, Corel Draw Ver.13. If you require further guidance, please call us.

Artwork templates are available here

Over/Under Runs

We reserve the right to supply and/or invoice for plus or minus 5% on any orders over 250 quantity, and on mug orders plus or minus 10% on any quantity

Visuals/Proofs

Where we are asked to prepare the artwork, a visual is sent through for customer to check carefully that all details are correct. If this is signed off as correct then any errors remaining are the sole responsibility of the customer.

Colour Matching

Please note that print colour may vary from how the image appears on your screen or print out as the colour set up for different machines can vary dramatically. Where the colour is important, please supply pantone (pms) reference or other means to match the colour and we will achieve closest match we can subject to the limitations of the processes involved.

Product Samples

Please ask if you would like samples of any of our products. Some samples are chargeable and some small value items maybe non-returnable.

Materials

It is the customer’s responsibility to ensure the suitability of the product for its application.

Lead Times (Average)

2-3 weeks for Rally Plates & Plaques, Fridge Magnets, Stickers, Banners, Acrylic Keyrings, printed Garments and Bags.
3-4 weeks for Brollies, Pens, Embroidered Items
2-6 weeks for Plastic Mugs, Ceramic Mugs.
4-8 weeks for Enamelled Items, Grille Badges, Rubber Keyrings and large volume Woven Products. (Longer lead time allows time for pre-production samples to be produced on these items)
Lead times may vary at certain times of year, so where a deadline exists please inform us to ensure it can be met. For urgent orders please call us, if we can meet your deadlines we will. Certain urgent orders may incur an express order charge, or additional carriage charge which you will be advised of in advance.

Payment Methods

Your payment can be made by credit card, cheque or direct bank transfer. Unless otherwise agreed, payment is due with order. Please note orders cannot be scheduled for production until payment is received and delay in submitting your payment may adversely affect any quoted delivery dates. All currency is dealt with in Sterling (GBP)

Payment by Cheque: Please make cheques payable to Dragonfly Design Ltd. Multiple cheques from different payees for a single order can only be accepted by prior arrangement. Bounced cheques will be referred to a debt collection company where fees will be incurred.

Payment by Bank Transfer: Our bank details are shown on your Proforma Invoice/Order Confirmation. Please advise us by email if you are paying using this method.

Credit Card Payments: Please phone through your details or fill in on the Invoice and return to us. Unless requested we do not send out any credit card slips. For your peace of mind and following good practise, no security details are retained by us following processing of the transaction.

Paypal now accepted – paypal@dragonflyhouse.co.uk

American Express: We regret we cannot accept this payment method.