Delivery & Returns


UK orders are despatched by courier on a 1-2 day (weekday) service*. For guaranteed, timed or weekend deliveries, there will be an additional charge.

All parcels will require a signature on delivery unless arranged otherwise, therefore please supply a manned address for delivery of goods.

*Please Note: Certain remote UK areas, Europe and Rest of the World deliveries will take longer. Please contact us for details.

Damages, shortages and errors must be notified in writing within 3 days of delivery of goods. Non delivery – no responsibility can be accepted unless we are notified within 14 days of invoice date. No liability is accepted for delay or non-performance of any obligations here-under due to any circumstances whatsoever beyond our control.

Returns and Cancellations

Please note that processed items (printed/embroidered etc.) and any items made to order cannot be returned unless faulty. It is the customers responsibility to ensure the suitability of the product for its application. No cancellation will be accepted where goods are to be supplied to meet the special requirements of the Purchaser. The Purchaser shall indemnify the Company in full against loss (including loss of profit}, costs, charges and expenses incurred by the Company as a result of cancellation by the Purchaser.